At DesignsByDanielle, many of our products are handmade and created specifically for each customer. Because of this, cancellation policies are based on the stage of production.

Custom Orders

Cancellations are accepted only if the order has not yet entered processing or production.

Once DesignsByDanielle has begun creating your custom item, the order can no longer be cancelled.

How to Request a Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@designsbydanielle.net

Please include your order number and the email address associated with the order.

Submitting a cancellation request does not guarantee that the order can be cancelled. We will review the order status and confirm whether cancellation is still possible.

Refunds for Cancelled Orders

If a cancellation is approved before processing or production begins, any applicable refund will be handled according to the payment method and refund procedures applicable to the order.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery and provide photographs of the damage. Eligible damaged orders may qualify for a refund or replacement.